Our Promise - Total Quality Management (TQM)
- Quality and turnaround ultimately determine the satisfaction of customers. Con-Test is not merely striving to meet client expectations but to constantly exceed them. Total Quality Management is an effective strategy for success by involving the entire resources of the organization. By tracking quality, educating and empowering employees, quality concerns can be addressed quickly and efficiently, while providing an opportunity for tomorrow’s leaders to come forward.
- Each project represents a problem to solve or an opportunity for improvement. The key to a quality improvement project is that the problem is scheduled for investigation and resolution. Quality Improvement follows the Define, Measure, Analyze, Implement, and Control (DMAIC) Model.
- Effective communication between the laboratory and its clients is of crucial importance to our ability to generate quality results. Con-Test will immediately notify clients of any problems when and if they arise.
- Con-Test also encourages clients to contact the laboratory for technical assistance and to evaluate Con-Test services rendered, as a part of our continuous improvement (TQM) policy.
Con-Test Analytical Quality Assurance Manual. Rev. 18, October 7, 2011